Customer Service

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The Customer Service/Utility Billing Department is located in Room 260 of City Hall. Customer Service handles requests to turn-on and turn-off utility service for residential, commercial, and industrial customers. Customer Service also answers questions you may have about your utility bill.

Residential Property Owners:
Residential property owners may send a completed service agreement (PDF) with a copy of a valid state issued photo identification to or fax to 803-326-3828. Please note: electronic signatures are not accepted on completed service agreements. 

Residential Rental Property Customers:
Residential rental property customers may send the completed service agreement and valid state issued photo identification and a copy of your lease or welcome letter. These may be sent with to or faxed to 803-326-3828. Please note: electronic signatures are not accepted on completed service agreements.

Please allow up to 48 business hours for your application to be processed if applying via e-mail or fax. You will receive an email verification of the receipt of your request and an e-mail or phone call once your request is complete.

Customers may also choose to apply for service in person at City Hall. Please be certain to bring a valid state issued photo identification. Customers who will own the residence but are in the process of purchasing should send a copy of their sales contract to enable service to be scheduled if service is currently on in the seller’s name.

The answers to Frequent Questions are provided on the website. You may contact the Customer Call Center at 803-325-2500 during normal operating hours if you have further questions and would like to speak to a Customer Service Representative.

Staff Contacts—Finance and Insurance
Lori Thomas
Finance and Insurance Manager

Phone: 803-329-7071

Patricia Moore
Collections Services Manager

Phone: 803-326-3801

Mike Jensen
Customer Service Supervisor
Phone: 803-326-3755

Jeffrey McMullen
AMI Data Manager
Phone: 803-326-2403

Envinia Quinones
Phone: 803-326-3764

Tommy Faulkenberry
Meter Staff Supervisor
Phone: 803-329-7045

Carol Harvey
Accounts Management
Phone: 803-326-2426

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