Customer Service

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The Customer Service/Utility Billing Department is located in Room 260 of City Hall. Customer Service handles requests to turn-on and turn-off utility service for residential, commercial, and industrial customers. Customer Service also answers questions you may have about your utility bill.

Residential Property Owners:
Residential property owners may send a new service agreement with a copy of a valid state-issued photo identification by clicking the button below.

Residential Rental Property Customers:
Residential rental customers may submit a new service agreement with a copy of a valid state-issued photo identification and copy of your lease or welcome letter by clicking the button below.

Submit Service Agreement

Please allow up to 48 business hours for your application to be processed. You will receive an email verification of the receipt of your request and an email or phone call once your request is complete.

Customers may also choose to apply for service in person at City Hall. Please be certain to bring a valid state-issued photo identification. Customers who will own the residence but are in the process of purchasing should send a copy of their sales contract to enable service to be scheduled if service is currently on in the seller’s name.

The answers to Frequent Questions are provided on the website. You may contact the Customer Call Center at 803-325-2500 during normal operating hours if you have further questions and would like to speak to a Customer Service Representative.

Patricia Moore
Finance Customer Service Manager

Phone: 803-326-3801

Sharon Smith
Customer Service Supervisor
Phone: 803-326-3885

Carol Harvey
Accounts Management
Phone: 803-326-2426

Maria McKee
Collections Supervisor
Phone: 803-326-3844

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