Customer Service

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The Customer Service/Utility Billing Department is located in Room 260 of City Hall. Customer Service handles requests to turn-on and turn-off utility service for residential, commercial, and industrial customers. Customer Service also answers questions you may have about your utility bill.

The answers to Frequent Questions are provided on the website. You may contact the Customer Call Center at 803-325-2500 during normal operating hours if you have further questions and would like to speak to a Customer Service Representative.

Apply for Utility Service
Request Service Disconnection
Transfer Utility Service
Payment Arrangement Application
Bank Draft

Patricia Moore
Finance Customer Service Manager

Phone: 803-326-3801
Email


Sharon Smith
Customer Service Supervisor
Phone: 803-326-3885
Email

Carol Harvey
Accounts Management
Phone: 803-326-2426
Email 

Maria McKee
Collections Supervisor
Phone: 803-326-3844
Email