substation photo, SCADA photo, Water Plant Photo

Utility Operations: 757 S. Anderson Road • Rock Hill, SC 29730
Utility Service and Payment: 155 Johnston Street • Rock Hill, SC  29730
Mailing: P.O. Box 11706 • Rock Hill, SC 29731-1706
Phone: 803-329-5500 • Fax: 803-329-5616
Utilities Department Staff Directory


Rock Hill Utilities is a municipally owned and operated combined utility system which provides electric, water and sewer service within the City and its surrounding areas. Rates are set by City Council. The System presently serves approximately 95,000 people, including residential and commercial customers of the City and its suburbs.

Outage Reporting and Information
Connecting Residential Utility Service
About Your Utility Bill 
Utility Service Requests

FAQs on AMI Meters for Residential Customers (pdf)

The Customer Service/Utility Billing Department is located at City Hall, 155 Johnston Street. Customer Service handles requests to turn-on and turn-off utility service for residential, commercial, and industrial customers and can also answer other billing questions.  Call 803-325-2500 during normal operating hours (8 AM to 5:15 PM Monday - Friday) if you have further questions and would like to speak to a Customer Service Representative.

As your hometown utility connection, Rock Hill is committed to providing superior service to our customers - the owners of our electric system. You have control over how our public power utility serves the community. Public power utilities like Rock Hill offer unique benefits such as competitive rates, personal service and local control. Additionally, customers of public utilities can be assured that their utility dollar is going to strengthen their hometown - not to increase profits for out-of-town stockholders.  Together, Rock Hill citizens can make the best decisions about the future of our energy needs.