The City of Rock Hill provides water to a primary population of over 74,000 in Rock Hill and an additional 30,000 in Fort Mill, Tega Cay, River Hills, the Catawba Indian Nation and other small private water suppliers. Through the operation of our water filter plant and installation, repair and replacement of water line infrastructure, Rock Hill Utilities provides drinking water that continues to exceed drinking water regulatory standards.
To connect or disconnect water service, call Customer Service at 803-329-5500. For information about water or sewer connections, contact the Planning & Development Department.
FAQs on AMI Meters for Residential Customers
WHAT IS AN AMI METER?
An Advanced Metering Infrastructure (AMI) contains electric or water meters that records the consumption of electricity or water and sends that information back to the City of Rock Hill over the City’s network. These meters differ from traditional meters because there is a wireless module installed in the meter which allows for two-way wireless communication (much like a cell phone) between the meter and the utility.
HOW DOES THE AMI METER WORK?
With these meters, the City will be able to read meters, connect and disconnect electric meters remotely from our office.
The technology allows the City to detect problems, such as power outages or water leaks in infrastructure more quickly. Meter alerts can also help the City determine if the meter has been tampered with, and preventing theft of electricity and water helps the City of Rock Hill keep costs down.
WHY IS THE CITY OF ROCK HILL CHANGING TO AMI METERS?
The meter upgrade provides our citizens with numerous benefits. The AMI meters will help the City with the following:
- Improve billing accuracy, eliminating misreads or inaccurate readings.
- Pinpoint the exact location of outages more quickly, meaning a faster response time.
- Help citizens troubleshoot high-bill problems. Customers will eventually be able to use the City of Rock Hill’s online portal to get information about power and water consumption patterns, which might help diagnose problems leading to high utility bills.
- Improve electric service reliability and power quality by monitoring loads on transformers and service drops.
- Improve water service reliability by detecting leaks earlier and allowing for preventative maintenance.
Have you been thinking about changing from well water to more reliable water service? Depending on where you live in Rock Hill, you may be eligible to make this switch and save money. The City offers change-over from well water to City water. If you are considering this, consider the following information:
- A City water line must be running by one of your property lines. The City can help determine if you qualify to hook up to City water.
- Benefits include not having to worry about your well running dry or not having water when the power goes out. With City water service, you’ll enjoy an endless supply of high-quality water on tap.
- The City will waive the tap fee that would normally apply when a customer hooks up to City water. This fee is used to offset the cost of tapping onto the City's main line and the charge of the new meter.
- For customers who live outside the corporate city limits, a front footage fee may apply. Some residents outside the city may have to pay $20 per foot of water line based on the number of feet in front of their home. This charge is based on a maximum of 250 feet, or a maximum charge of $2,000 (no maximum for commercial). This charge allows the City to recover the costs of extending water service outside of the corporate limits.
- The customer will incur the cost of a plumber to have their home connected to the City’s line. This will include running a service line from the meter to the home.
For more information about converting your existing well to City water, please contact the City’s Planning & Development Department at 803-329-7080.
Accessing Your Water Meter
As part of our Advanced Metering Infrastructure (AMI) project, the City is currently replacing electric and water meters. The new meters are read remotely through a wireless signal, similar to a cell phone. This new technology will soon allow customers to monitor water and electric consumption online to help budget and manage utility costs.
To allow consistent transmission of the wireless signal, the lids on water meter boxes were replaced with plastic lids. Since these lids are considerably lighter weight than the previous metal lids, they are more prone to damage from things like lawnmowers and vehicles. In order to protect the meter lids and wiring underneath, the lids are secured with a heavy spring clip. The clip holds the lid securely in place so it doesn’t fly up and become a projectile, causing damage or injury, if hit with lawn equipment.
If you need to shut off your main water supply, you can:
- Use a special tool to push back the clip and gently remove the lid. You can purchase one of these tools, known as a “water meter lid key,” at a local plumbing supply store. Please use care when removing and replacing the meter lid so as not to damage the equipment, and replace the lid so it’s secured.
- Call the City at 803-329-5500 to gain access to your meter. Crews are available 24 hours a day if an emergency arises.
- Use your home’s water shut off valve, usually located outside or under the home near where the water supply pipe enters your house. If your home doesn’t have a shut off valve because it was built prior to the International Plumbing Code requirement, you should consider hiring a plumber to install one. For details about the International Plumbing Code requirements, visit the International Code Council website at https://codes.iccsafe.org/content/IPC2018/chapter-6-water-supply-and-distribution.
If you have questions about your meters, water meter lid, or accessing the water meter to shut off water, please call 803-329-5500.
Preventing Frozen Pipes
- Exposed pipes are most susceptible to freezing. Outside pipes should have faucet covers or be covered with insulation in some way. Hoses should be disconnected and put away for winter as they are an easy access route for cold air.
- In some cases, pipes can be wrapped with heat tape. Warm water can be allowed to drip overnight from a faucet, and cabinet doors should be opened to allow heat to get to uninsulated pipes.
- Make sure the service line between the meter and your house is not exposed. It should be buried at least 18 inches deep.
When your precautions fail, and your pipes are frozen, try these tips to get water moving again.
- Pipes can be thawed with warm air from a hair dryer, using caution. Warm the pipe as close to the faucet as possible, working toward the coldest section of pipe.
- Do not use electrical appliances in areas of standing water and do not try to thaw a pipe with an open flame.
- If your efforts are unsuccessful, faucets should be left turned on and a plumber should be called.
- If water pipes have frozen and burst, water should be turned off at the main shut-off valve located at the meter. In some dwellings, the shut-off valve is close to the house where the water service line ties into the household system.
If you are a Rock Hill water customer and are unable to turn off your water, call the AllCall automated reporting system at 803-329-5500.